Your personal information matters to us. Here you'll find a clear explanation of how Carickex collects, uses, and protects your data.
Carickex believes your personal data belongs to you. We are committed to honoring that trust.
We only collect information that is strictly necessary to provide our services. No unnecessary data is gathered.
All your data is secured with 256-bit SSL encryption, active at every stage of data transfer.
Your personal information is never sold or transferred to third parties. It is not shared with anyone except where required by law.
You can view, correct, or request deletion of your stored information at any time.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time via Settings or by contacting Support.
Our systems are regularly audited by cybersecurity experts to ensure your data remains protected.
Carickex (https://carickex.app) is an online betting and gaming platform serving users in Bangladesh. We understand how sensitive your personal information is, and protecting it is a top priority for us.
This Privacy Policy explains what information Carickex collects, why it's collected, how it's used, and what rights you have over your data. It applies to all Carickex services, websites, and mobile applications.
Our Privacy Policy is built in accordance with international data protection standards and is regularly updated. Carickex believes transparency is the best policy — which is why we always aim to explain everything in plain, straightforward language.
Carickex only collects information necessary to provide its services — nothing more. Below is a breakdown by data type.
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| National ID Card | KYC Verification | Yes |
| Payment Information | Transaction Processing | Yes |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Cookie Data | Enhanced User Experience | Optional |
Carickex uses the information it collects for the specific purposes outlined below. Transparency in every use case is a core part of how we operate.
The Carickex website uses cookies — small text files stored in your browser that help the site remember your preferences.
You can delete cookies or block new ones at any time through your browser settings. However, disabling certain cookies may affect the functionality of some website features.
Carickex does not sell or improperly share your personal information with third parties. However, data may be shared in the following limited circumstances.
Carickex does not retain your data longer than necessary. However, certain information may be kept for a defined period after account closure due to legal obligations.
| Data Type | Retention Period |
|---|---|
| Account & Registration Information | 5 years after account closure |
| Transaction Records | 7 years after account closure |
| KYC Documents | 5 years after account closure |
| Customer Support Contact | 3 years after last contact |
| Cookie & Analytics Data | Up to 13 months |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
As a Carickex user, you have the following rights over your personal data. Contact us at any time to exercise them.
To exercise any of the above rights, support@carickex.app Send us an email. We will process your request within a maximum of 30 days.
Carickex strictly does not provide services to anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.
If a minor has registered an account in error and we identify this, the account will be closed immediately and all associated data deleted. If you believe your child has created a Carickex account, please contact us right away.
Carickex uses multiple layers of security to keep your information safe.
Please note that no one can guarantee 100% security on the internet. You also need to stay vigilant — use a strong password, never share your login credentials with anyone, and be careful when using public Wi-Fi.
Carickex reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following means:
Continuing to use Carickex after any changes to this policy will be considered acceptance of the updated terms. Please read policy update notifications carefully.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our data protection team.
When requesting data deletion or correction, please include your account number and registered mobile number so we can verify your identity promptly.
Your privacy is fully protected at Carickex. Register today and enjoy a safe, exciting betting experience.