Betting is for fun, not stress. Carickex believes that every player's safety and wellbeing comes first. Our responsible gaming policy is built to keep you protected.
Carickex is more than just a betting platform — we genuinely care about your overall well-being.
Set your own daily, weekly, or monthly deposit cap. Once it's in place, there's no going over your budget.
Take a voluntary break of anywhere between 24 hours and 6 weeks to clear your head. You won't be able to log in to your account during this period.
If you're experiencing long-term issues, you have the option to close your account for anywhere from 6 months to permanently. You will not be able to open a new account during the self-exclusion period.
Set how long you want to play in a single session. Once the time is up, you'll automatically receive a warning or be logged out.
Set a maximum stake for each bet yourself. The system will stop you before you place a large wager in the heat of the moment.
Our expert team is always on hand for any concerns. Reach out via live chat or email — we're here to help, not to judge.
Responsible gaming means enjoying betting as entertainment — in a way that has no negative impact on your finances, mental health, or family life. Carickex firmly believes that playing responsibly is what makes betting truly fun.
Many people in Bangladesh enjoy online betting as a hobby — and that's perfectly fine. But sometimes a hobby becomes a habit, and a habit becomes an addiction. Carickex's responsible gaming program is designed for exactly that moment — we send you early warning signals before things get out of hand.
Using our responsible gambling tools is simple and completely free. You can set your limits in just a few clicks from your account settings. We want you to stay in control of your play at all times.
We don't always notice when betting starts slipping out of our control. Watch out for the signs below. If two or more apply to you, please get in touch with us.
Spending more on betting than your budget allows
Chasing losses by placing more bets to win back what you've lost
Skipping sleep or meals to keep betting
Hiding your betting from family or friends
Feeling restless or irritable when you're not betting
Borrowing money or spending savings to bet
Finding it hard to focus on work or studies
Lying to loved ones about your betting
Answer the following questions honestly. If most of your answers are "Yes", it's time to start using our responsible gaming tools.
Have you spent more than your set budget on betting in the past month?
After a loss, have you immediately tried to win that money back?
Has betting caused problems in your personal or professional life?
Have you ever tried to stop betting and failed?
Do you feel anxious or irritable when you're unable to bet?
Are you gradually increasing your bet amounts just to get the same thrill?
Setting limits on Carickex is straightforward. Log in to your account, go to the "Responsible Gambling" section, and set your preferred limits. The detailed steps are outlined below.
Log in to Carickex with your registered mobile number and password.
Click the profile icon in the top right corner and select the "Responsible Gambling" option.
Deposit limits, bet limits, session time, or self-exclusion — choose whatever works best for you.
Choose daily, weekly, or monthly — enter the limit amount for your selected period and confirm.
| Limit Type | Duration | Time to Take Effect | Can It Be Changed? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Yes (after 7 days) |
| Bet Limits | Daily / Weekly | Instant | Yes (after 7 days) |
| Session Time Limit | Per Session | Instant | Yes |
| Cooling-off | 24 hours – 6 weeks | Instant | No |
| Self-Exclusion | 6 months – Permanent | Instant | No |
Self-Exclusion is Carickex's most powerful responsible gambling tool. If you feel your betting is getting out of control, enrolling in the Self-Exclusion program is the right step to take.
Once self-exclusion is activated, you will not be able to log in to Carickex in any way during the specified period. Promotional emails and SMS will also be paused during this time. If we detect an attempt to open a new account while self-exclusion is active, that account will be cancelled.
To Activate Self-Exclusion support@carickex.app Email us or reach out via live chat. Our team will process your request within 24 hours.
Reach out to us for any concerns. We're with you 24/7.
Carickex strictly prohibits anyone under the age of 18. Age verification is carried out at the point of registration.
Carickex is more than just a betting platform — we're your partner in responsible gaming. Your wellbeing and safety are our highest priority.
Your safety is always our priority at Carickex. Register today and access all responsible gambling tools completely free of charge.