Carickex FAQ —
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On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP, set a new password, and Sign In. The whole process takes under 2 minutes.

Carickex uses a KYC process to ensure a safe platform. Simply upload a photo of your National ID or passport to complete verification. Once verified, your withdrawal limit increases and larger transactions become available. Verification is typically completed within 24 hours.

No. Each user on Carickex is allowed only one account. Creating multiple accounts may result in suspension and forfeiture of any accumulated bonuses. If you've lost access to a previous account, contact support to recover it.

Yes, you can stay logged in on your mobile, tablet, and computer at the same time. For your security, an SMS or email notification is sent whenever a login is detected from an unrecognized device. Additional verification may be required for devices that haven't been used before.

On Carickex, you can deposit via bKash, Nagad, Rocket, and internet banking from various banks. Mobile banking deposits are usually credited to your account within a few minutes.

The minimum deposit on Carickex is just ৳200. You can start betting with a small amount, making it easy for new members to explore the platform. The maximum deposit limit depends on your chosen payment method and account verification status.

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically processed within 15 minutes to 3 hours. Bank transfers may take 1–3 business days. Once your withdrawal request is submitted, a confirmation SMS will be sent to your registered number.

First, save your transaction reference number. Wait 30 minutes, as processing may take a little longer during peak hours. If the issue persists, email your transaction details to support@carickex.app. Most cases are resolved within 2 hours.

For security reasons, Carickex processes withdrawals only to the mobile number registered on your account. If you need to send funds to a different number, update your number in Account Settings first and complete the verification process.

Carickex offers betting on over 50 sports including cricket, football, badminton, tennis, hockey, and basketball. Most users in Bangladesh bet primarily on cricket and football. In the Betting Section to see the full list.

Odds are a number that reflects the probability of an outcome and how much you stand to win. For example, if you bet BDT 100 at odds of 1.9 and win, you'll receive BDT 190 (your BDT 100 stake plus BDT 90 profit). on the match odds page View all current odds.

Live betting lets you place bets in real time while a match is in progress. Odds change moment to moment based on how the game unfolds. On Carickex, you can make quick decisions by tracking the live score, overs, and run rate. Simply log in to access the live markets.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or abandoned, your full stake will be refunded. Always double-check all details before placing a bet. If the cash-out feature is available, you can partially or fully cash out your bet on eligible markets.

High Roller Betting is a program with exclusive benefits designed for players who place large bets. in the high roller section Enjoy higher betting limits, special odds boosts, and an exclusive personal account manager. Regular high-stakes bettors may be automatically enrolled in this program.

New members on Carickex receive a 100% welcome bonus on their first deposit. For example, deposit BDT 1,000 and get an additional BDT 1,000 in bonus funds. To qualify, your account must be verified and the minimum deposit requirement must be met.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 5x wagering requirement means you need to place a total of BDT 5,000 in bets before withdrawing. Terms and conditions for each bonus Promotions page Details are provided.

Reload bonuses are available on every subsequent deposit. Carickex regularly offers weekly and monthly reload promotions. on the latest promotions page and any deposit made during an active offer will automatically receive the bonus.

Refer a friend or contact to Carickex and earn a referral bonus. You'll find your referral link in your account dashboard. Once your friend registers and makes their first deposit, the bonus will be credited to your account. The more you refer, the more you earn.

on the voucher page Enter your voucher code in the code box and click "Apply". If the code is valid, the bonus or free bet will be added to your account instantly. Voucher codes have an expiry date, so use them as soon as you receive them.

Yes. Carickex uses SSL encryption and advanced security technology to protect your personal information and payment data. Our servers are continuously monitored and your information is never shared with third parties.

Go to "Security" under Account Settings and enable 2FA. You'll receive an OTP on your mobile each time you log in. Even if someone knows your password, they won't be able to access your account with 2FA turned on. We strongly recommend enabling it.

If you notice an unfamiliar login or transaction, change your password immediately and log out of all active sessions. Then report it to support@carickex.app. Our security team will investigate promptly and take the necessary action.

Absolutely. Visit our Privacy Policy Your information is used solely to improve our services. It is never sold or shared with any advertisers or third parties.

Carickex app directly Download Page for both Android and iOS. On Android, you may need to enable "Unknown sources" before installing. Installation completes in just 2 minutes.

Start by checking your internet connection. Clear your browser cache and cookies. If you're using the app, close and reopen it or check for updates. Try turning off any VPN and connecting again. If the issue persists, contact support.

Log in with your password once in the app. Then go to Settings and enable "Biometric Login" or "Fingerprint Login". Once your fingerprint is registered on your phone, you'll be able to log in with just a touch from that point on.

Yes. You can turn individual notification types on or off from the "Notifications" option in the app settings. However, it is recommended to keep security-related notifications enabled at all times.